Privacy Statement

At Vondel Mondzorg, we highly value the privacy of visitors to our website. To protect your privacy as effectively as possible, we adhere to several core principles:

  • Transparency – We aim to clearly inform you about how and why we process personal data. This is explained in this privacy statement.
  • Data minimization – We ensure that the collection of personal data is limited to what is strictly necessary for the proper functioning of the website and the services you request.
  • No marketing based on personal data – We do not share your personal data for marketing purposes and only send commercial emails with your explicit consent.
  • Security – We take appropriate security measures to protect your personal data and require the same from any parties processing data on our behalf.
  • Right of access and correction – We respect your right to access, correct, or delete your personal data.


This privacy statement outlines how we implement these principles in practice and how we respect and protect your right to privacy.

Use of Personal Data

By using our website and the services available on it, you may share certain data with us. This can include personal data. We only store and use personal data that you provide directly or where it is clear that the data has been supplied to us for processing.

Depending on the service you use, we may collect the following information:

  • Name and address details (full name, address);
  • Gender;
  • Email address;
  • Phone number
  • Health-related information;
  • Name of your health insurer;
  • Names of your other healthcare providers;
  • Appointment times;
  • Payment details;


These data are used for the following purposes:

  • Creating your account
  • Maintaining your medical records;
  • Scheduling appointments;
  • Improving our services;
  • Providing other services you have requested.


Sharing with third parties

Your data will not be shared with third parties, except where necessary for the execution of the agreement between you and us, or where legally required.

Security

We take appropriate security measures to prevent misuse of and unauthorized access to personal data. We keep anonymous website statistics. No statistics are collected in parts of the website where health-related information is exchanged.

Retention period

Your personal data will not be stored longer than necessary for the purposes described in this privacy statement or on the website, unless legal obligations require otherwise.

Third-party websites

This privacy statement does not apply to third-party websites linked from our website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure way. We recommend reading the privacy policies of those websites before using them.

Cookies

We use cookies on this website. A cookie is a small file that is sent with pages of this website and stored by your browser on your computer’s hard drive. The information stored in it can be sent back to our servers or those of third parties during your next visit.

Google Analytics

We use cookies from the American company Google, as part of the Analytics service. This service helps us understand how visitors use our website. We do not use this service for logged-in users. We do not allow Google to use the Analytics data for other Google services. IP addresses are anonymized, and we have a data processing agreement with Google.
Google may transfer this information to third parties if required by law or if third parties process the information on behalf of Google. Please refer to Google’s privacy policy (which may change periodically) for details on how they handle the (personal) data obtained through these cookies.
The information collected by Google is transferred to and stored on servers in the United States. Google adheres to the Safe Harbor principles and is affiliated with the U.S. Department of Commerce’s Safe Harbor program. This means that an appropriate level of protection is in place for the processing of any personal data.

Use of permanent cookies

Permanent cookies help us recognize you during a repeat visit to our website. This allows us to tailor the website to your preferences. If you have given consent for the placement of cookies, we can remember this via a cookie as well. This saves you time and enhances your user experience. You can delete permanent cookies through your browser settings.

Changes to this privacy and cookie statement

We reserve the right to make changes to this statement. It is recommended to review this statement regularly so that you remain informed of any changes.

Accessing, modifying, and deleting your data

If you have any questions about our privacy policy or wish to access, modify, or delete your personal data, you may contact us at any time.

Purposes of data processing

Improving our online reputation, conducting patient satisfaction surveys, offering advice on oral care products, and referring patients to smoking cessation support.

ReviewCollect

Our practice values your opinion. We use ReviewCollect, an accredited tool (KRT, KRM, NVvO, NVVP) that may automatically send a short questionnaire about your experience. This does not happen after every visit, and you can always opt out of receiving future invitations. We appreciate your help in continuing to improve our care. Thank you in advance!